How we work

We pride ourselves on our commitment to service excellence

We recognise that others may do what we do, but not how we do it; our service and delivery are what sets us apart.

Bespoke delivery team

The knowledge, experience and technical ability of our people is what makes ABPmer who we are. For each project we carefully match the skills and experience to the brief, so every project team is unique.

Regardless of discipline, we work as an integrated delivery team.

Right from the start

We prepare a detailed delivery plan at the outset of every project, and normally organise a startup meeting with you.

This ensures we have a full understanding if your requirements, agree how best to report on progress, and that you will be satisfied with our approach.

Check and confirm

Once work is underway, we regularly communicate progress using the your chosen method; formal milestone reports, conversations or meetings.

This means we can respond to changes in scope, findings or new requirements, and confirm we are still on brief.

Meet expectations

Towards the end of a project, we ask you to complete a short online survey, to see how we performed against expectations.

This helps us understand how our service is perceived, identify delivery weaknesses and respond to any issues in a timely and appropriate manner.

Client satisfaction survey: 2023 results

To ensure we continue to deliver the best possible service, we ask clients to feed back via a satisfaction survey, rating our performance on a scale of 1 to 10 across different areas of their experience with us.

In 2023, 97% of respondents said they were satisfied with our service, while 76% ranked their experience as better or much better than with similar consultancies.

We are consistently rated highly for our professionalism, technical ability and responsiveness.

Header photo courtesy Andrew Pearson

ABPmer provides marine consultancy support to organisations around the globe; for over 70 years we have been advising clients and undertaking applied research.

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