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We recognise that others may do what we do, but not how we do it; our service and delivery are what sets us apart.
The knowledge, experience and technical ability of our people is what makes ABPmer who we are. For each project we carefully match the skills and experience to the brief, so every project team is unique.
Regardless of discipline, we work as an integrated delivery team.
We prepare a detailed delivery plan at the outset of every project, and normally organise a startup meeting with you.
This ensures we have a full understanding if your requirements, agree how best to report on progress, and that you will be satisfied with our approach.
Once work is underway, we regularly communicate progress using the your chosen method; formal milestone reports, conversations or meetings.
This means we can respond to changes in scope, findings or new requirements, and confirm we are still on brief.
Towards the end of a project, we ask you to complete a short online survey, to see how we performed against expectations.
This helps us understand how our service is perceived, identify delivery weaknesses and respond to any issues in a timely and appropriate manner.
We know that client loyalty is derived from satisfaction, so we take it seriously, asking clients to complete a feedback survey. The survey asks for an assessment of our performance on a scale of 1-10 across different areas of the client’s experience; feedback is used to inform service improvements where relevant.
The survey was sent to clients whose projects were nearing completion during 2022. Of those contacted, over two in three responded, providing an overall satisfaction score of 95%.
The results show that 91% of respondents rank ABPmer’s customer experience better or much better than similar consultancies.
We are consistently rated highly for our professionalism, technical ability and responsiveness.
Header photo courtesy Andrew Pearson
ABPmer provides marine consultancy support to organisations around the globe; for over 70 years we have been advising clients and undertaking applied research.
Ready to talk about your requirements? Get in touch.