We are committed to both delighting clients and continually developing our service.
The company has therefore developed a quality management system (QMS), which is certified to ISO 9001:2015 for the delivery of Environmental Consultancy and Research Services.
Our QMS comprises a manual of procedures and controls to ensure that the contracted service meets clients’ requirements. It is subject to a continual programme of external and internal audit.
Our Quality Objectives
To understand and fulfil client needs and objectives
To add value to the client experience
To review and improve our customer service
We take customer satisfaction very seriously and pride ourselves on offering excellent service. At the outset of a project a detailed project plan is prepared and commonly a start up meeting is organised with the client. A principle aim of these activities is to ensure that ABPmer has a full understanding of the clients’ requirements and that the client is satisfied with the approach to be adopted. Once work is underway, regular progress reports and meetings are held.
What our clients say
Views and opinions of our service are essential, if we are to continually improve in all areas of our business.
Towards the end of a project, every client is sent a satisfaction survey to complete.
Over 80% of those surveyed indicate that our service/delivery is better than our competitors.